Integrations

1. CRM APIs

   • Salesforce API: Access customer relationship management data for analysis.

   • HubSpot API: Integrate marketing, sales, and service data into the churn analysis process.

2. Social Media APIs

   • Twitter API: Monitor customer sentiment and feedback on social media.

   • Facebook Graph API: Analyze customer interactions and engagement on Facebook.

3. Customer Support APIs

   • Zendesk API: Incorporate customer support tickets and satisfaction ratings.

   • Intercom API: Use conversation and user event data to understand customer queries and concerns.

Data Collection and management

AWS Machine Learning APIs: Utilize Amazon Web Services for scalable machine learning models, including Amazon SageMaker for building, training, and deploying models.

Azure Machine Learning API: Leverage Microsoft Azure's cloud-based machine learning tools for model development and deployment.

Google Cloud AI APIs: Access Google's AI and machine learning services for advanced analytics, including prediction models.

IBM Watson APIs: Utilize IBM's AI services for predictive modeling and natural language processing.

Predictive Analytics and Machine Learning

Payment and Subscription Management

Stripe API: Analyze transaction and subscription data for billing-related churn insights.

PayPal API: Integrate payment data to understand how payment issues might be affecting churn.